Legal notice

And privacy policy

Publication manager: Mr. Patrice Pellegrini

RES LE LOTUS BLEU APT 2, 51 RUE LOUIS DESJARDIN, 97460 SAINT-PAUL

SIREN:

380 961 169 

SIRET (head office):380 961 169 00048 
Legal form:Sole proprietor
VAT number:
FR31380961169

 

Declared main activity:Private concierge
NAF or APE code:96.09Z (Other personal services n.e.c.)
Field of activity:Other personal services

INFORMATION TECHNOLOGY AND FREEDOM
Any user who has provided directly or indirectly nominative information has a right of access and rectification in accordance with Law no. 7817 of 6/01/78 (Information Technology and Freedom) with the site administrator.

Hyperlinks
External sites to PATRICE PELLEGRINI having a hyperlink to this site are not under the control of PATRICE PELLEGRINI, who therefore declines all responsibility for their content. The user is solely responsible for their use.

LIABILITY

By accessing this site, you are informed that the use of the Internet requires compliance with a set of legislation relating in particular to copyright and the French Data Protection Act. PATRICE PELLEGRINI may not incur liability due to errors or omissions, the publisher also reserving the right to modify and update the site data at any time.

COPYRIGHT

Pursuant to the French Intellectual Property Code, reproduction for uses other than private, sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorization of the rights holders cited above.

INFORMATION TECHNOLOGY AND CIVIL LIBERTIES

Any user who has deposited directly or indirectly nominative information has a right of access and rectification in accordance with Law No. 7817 of 6/01/78 (Information Technology and Civil Liberties) with the site administrator.

PROTECTION OF PERSONAL DATA

Identity of the data controller

The Site is published by the operating company whose contact details are above.
Access to the website as well as the use of its content take place within the framework of the terms of use described below.

Nature of personal data

«Personal data» means any personal information that you are likely to share with the operating company and that can allow the latter, directly or indirectly, to identify you as a natural person, for example during a visit to the website, a request for information, a room reservation and other services.

Personal data collected

You may be asked to provide your personal data when you browse the operating company’s website.

The mandatory or optional nature of the information requested is indicated to you at the time of collection by an asterisk «*». The requested information marked with an asterisk is mandatory because it is essential for processing your various requests. The other information is intended to get to know you better and improve the services offered to you. It is therefore optional.

The operating company collects and processes in particular your last name, first name, email address, billing address, phone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and view products or services;
  • You share your observations/comments with the operating company in certain sections, via questionnaires or contact forms, the operating company’s official social media page;
  • You send the operating company an email;
  • You are subscribing to the newsletter mailing list;
  • You share a page or an offer by sending an email or through a social network;
  • You respond to a satisfaction questionnaire;
  • You make a quote request.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: customer names, their address, their phone numbers, their position, the name of their company and their credit card data. We may also record other information such as your preferences regarding the room, meals, drinks and other services as well as your stay history within our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data concerning you that are strictly necessary for the following purposes:

  1. To manage your requests for information and reservations, as well as any loyalty program;
  2. To improve and personalize the services of the operating company in order to facilitate your navigation on the website;
  3. To manage and monitor the entire customer relationship;
  4. Manage subscription to the operating company's news and promotional offers (newsletter);
  5. To manage all your access requests in accordance with current legislation;
  6. Manage unpaid bills and litigation;
  7. Manage application requests in the context of job offers of the operating company that have caught your attention, or any spontaneous application request;
  8. The measurement of quality and satisfaction.

In the absence of a response to the mandatory information, your request cannot be taken into account.

Commitments of the operating company regarding the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company as part of the collection carried out on the website will be indicated to you beforehand, via the presence of the «*» asterisk symbol. The operating company collects and processes your personal data only for the purposes described in these Legal Notice.

Proportionality and relevance:

The operating company collects and processes only the personal data necessary for the proper handling of your request or for the personalization of the services offered to you.

Data storage period:

The operating company retains your personal data only for the period necessary for its processing in accordance with what is provided by applicable law.

Security and confidentiality:

The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties.

We may be required to transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), browser type used, internet service provider, referring pages and exit pages, operating system, date, time, and Clickstream data.

Cookies do not record the information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves be sufficient to reveal your identity.

Respect for your rights:

You are informed of your rights to inquiry, access, rectification and objection for legitimate reasons as well as your right to object to commercial prospecting in accordance with the provisions of Law No. 78-17 of January 6, 1978.

Rights of access, rectification and objection:

In accordance with Law No. 78-17 of January 6, 1978, relating to Data Processing, Files and Liberties, you have, upon simple written request, a right of access and rectification to information concerning you.
You may also, for legitimate reasons, object to the processing of data concerning you.

To exercise one of these rights and obtain communication of the information concerning you, you only need to contact the operating company whose contact details are available at the beginning of these Legal Notice.

Review management policy

Commitment to transparency

We attach paramount importance to the authenticity and transparency of reviews published on our site. We comply with legal obligations regarding the publication of online reviews, in accordance with the Consumer Code (Article L. 111-7-2, Decree No. 2017-1436 of September 29, 2017).

The reviews displayed on our site are mainly retrieved from Google, but may also come from other sources. We carry out a subsequent check to ensure their authenticity, but some fraudulent reviews may still slip through.

Collection and verification of reviews

  • The displayed reviews generally come from Google, although other sources may be used.
  • We verify reviews to ensure they comply with our publication rules.
  • If a fraudulent review is detected, we remove it. However, some inauthentic reviews may escape our control despite our vigilance.

Display and ranking of reviews

  • Only the latest reviews are displayed on our site. This means that some reviews, whether positive or negative, may no longer be visible after some time.
  • Reviews are displayed in the chronological order defined by their original platform.
  • Each review mentions the publication date as well as, when available, the date of the customer experience.
  • No payment or consideration is offered in exchange for a review.

Publication and moderation criteria

Reviews are published according to the following criteria:

  • The review must come from a verifiable source and relate to a real experience with our company.
  • The review must respect rules of courtesy and not contain defamatory remarks.
  • A review may be removed if it is reported as fraudulent, contains incorrect information, or inappropriate language.

Right of reply

Companies and professionals may exercise their right of reply to provide clarification or an explanation regarding a published review.

COOKIES

When consulting the website, certain information relating to the navigation of your device may be recorded in files called «Cookies» installed on your device, subject to the choices you may have expressed regarding cookies and that you can change at any time.

A cookie is a small text file recorded in a dedicated space on your device's hard drive, when consulting an online service thanks to your browser software. It allows its issuer to identify the device in which it is recorded, during the period of validity or storage of the cookie.

The cookies that the operating company issues are used for the purposes described below, during the period of validity of the relevant cookie, subject to your choices that result from the settings of your browser software used when you visit the website and which you can change the settings at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website

Only the issuer of a cookie is likely to read or modify the information contained therein.

Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.

Analytics cookies

These are cookies that allow the operating company:

  • to generate statistics and the various elements composing the website (sections and content visited, paths) in order to improve the browsing experience offered;
  • to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, their number of displays, the number of clicks and navigation information.

Example of analytics cookies

  • _ga     Analytics: recording of navigation data
  • __utm Analytics: recording of navigation data
  • _gac   Campaign: recording of navigation data of advertising campaigns

Cookies and social network plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for making these other people aware of your visit or your opinion regarding content on our site. This is in particular the case of «Share», «Like» buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks in the collection of information.

  • Facebook Connect: login using your Facebook account
  • Facebook Social Graph: sharing the page on Facebook
  • Pinterest: sharing the page on Pinterest
  • LinkedIn: sharing the page on LinkedIn
  • Instagram: sharing the page on Instagram

Cookies and machine identifiers for the purpose of securing transactions

We inform you that during your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device, in particular information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to enable identification of your equipment for the purpose of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos etc.) displayed in the advertising spaces of the operating company may contain cookies issued by third parties which can allow, during the validity period of the cookies, to count clicks, but also to offer you the most suitable ads according to your browsing behavior, interests and preferences.

Refusing advertising cookies has no impact on the use of the site and will not cause advertising to stop on the site or on the internet. This will only result in displaying advertising that will not take into account your interests or preferences.

These cookies mainly depend on advertising networks. We cannot list them exhaustively:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording of browsing path

Advertising targeting

The site may contain cookies issued by third parties (agencies and advertising tools) and allow them, during the validity period of this cookie, to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content likely to correspond to your previous browsing on the site.

In no case does this collection of data allow these service providers to identify you personally. Your last name, first name, username, postal address, email address and password are in no case communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

Several options are available to you to manage cookies. Any settings you undertake may modify your browsing on the internet and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customize your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc…) so that cookies are stored on your device or, conversely, are refused.

Refusal of cookies

If you refuse the storage of cookies, certain features, such as identification / login to your personal space, customization of your browsing (choice of favorite language for example) will no longer be available.

The operating company declines any responsibility for consequences related to degraded operation of its services and features due to refusal of the cookie.

How to exercise your choices, depending on the browser you use?

For managing cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will allow you to know how to change your cookie preferences.

For Internet Explorer™ :

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the View files button. Click the Name column header to sort all files in alphabetical order, then scroll through the list until you see files starting with the prefix «Cookie» (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the operating company’s name and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.

For Safari™ :

https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose the Edit > Preferences menu. Click Security. Click Show Cookies. Select the cookies that contain the operating company’s name and click Delete or Delete All. After deleting the cookies, click Done.

For Chrome™ :

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Place your cursor over More tools, then click Clear browsing data. In the “Clear browsing data” window, check the boxes Cookies and other site or plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select From the beginning to delete everything. Click Clear browsing data.

For Firefox™ :

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the browser’s «Tools» tab then select the «Options» menu. In the window that appears, choose «Privacy» and click «remove specific cookies». Locate the files that contain the operating company’s name. Select them and delete them.

For more information about cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer, free of charge, to the Tourism and Travel Mediator, whose contact details are currently as follows:
Tourism Travel Mediator,
MTV Mediation Tourism Travel
P.O. Box 80 303
75823 Paris Cedex 17

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